We're here to help
How can we help?
Find the topic that best matches your question or concern. We'll point you to the right information or next step.
Questions and feedback
General Support
If you are signed in, the best place to report a product issue or send feedback is through Help & Feedback. It can include useful account and page context with your submission.
If you cannot sign in, or your question is not tied to your account, email hello@openweeknight.com.
Safety guidance and reporting
Safety and Community Concerns
For guidance on staying safe, reporting harmful behaviour, and understanding our safety approach, visit the Safety Centre first.
If you still need help with a specific message, member, room, invitation, or conversation, use the in-product Report option when available or email hello@openweeknight.com.
Personal information and account data
Privacy and Data Requests
For information about how OpenWeeknight handles personal information, profile visibility, data retention, and your privacy choices, read our Privacy Policy first.
If you have a specific privacy or data request that is not answered there, email hello@openweeknight.com. When possible, contact us from the email address associated with your OpenWeeknight account.
Signed-in members can also manage available account-data controls from Settings, including download, deactivation, and permanent deletion.
Partnerships, media, and research
Business and Media Enquiries
For partnerships, media enquiries, research requests, or other business matters, email hello@openweeknight.com.
Please include your organisation, the purpose of your enquiry, and the best way to contact you.
Reporting a technical problem
The right details help us understand the problem faster.
If you are signed in, use Help & Feedback whenever possible. For technical issues, include what you were trying to do, what happened instead, the page, room, or conversation involved, your browser and device if known, and a screenshot or screen recording when it is safe to provide one.
Response times
We'll respond as soon as reasonably possible.
We aim to respond to most enquiries within a few business days. Safety, account-security, and serious Community Standards reports may be prioritised.
Complex investigations, privacy requests, or data requests may take longer. We will provide additional information when reasonably possible.
Before you contact us
You may already find the answer you need.
These pages explain common product questions, safety expectations, privacy choices, and platform rules.